Sr. ServiceNow Developer at DXC Technology

Cairo, Cairo Governorate, Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles)
Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management
Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc
Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.)
Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques
Solid understanding of ITIL best practices
Experience in working with Agile methodologies

Responsibilities

Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment
Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs
Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies
Implement workflows, business rules, and automation to streamline processes and improve user experience
Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals
Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform
Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed
Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality
Provide training and support to end users and junior team members as needed

Skills

ServiceNow

ITSM

ITOM

HRSD

REST

SOAP

Business Rules

Script Includes

UI Actions

Web Services

ITIL

Agile

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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