[Remote] Sr. Platform Inventory Specialist at Cars Commerce

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, TechnologyIndustries

Requirements

Deep, expert-level understanding of the end-to-end inventory lifecycle within the Cars Commerce Platform
Technical authority on how inventory is ingested, processed, displayed, and distributed, including connections to Dealership partners and their external systems
Familiarity with key systems and tools for handling inventory needs across various Cars Commerce product offerings
Proven track record as an experienced inventory support professional navigating complexities of inventory, systems, Inventory Management Systems (IMS), and related inventory tools
Commitment to customer experience with professionalism, quality, and urgency
Ability to provide clear, concise communications, timely updates, detailed information for resolution, and thorough explanations of resolution steps
Specialized knowledge in managing inventory data

Responsibilities

Handle requests from internal and external customers via all channels including email, chat, Slack, and phone
Troubleshoot complex inventory-related issues by navigating inventory data flows end-to-end in support of Cars Commerce Inventory related Products
Escalate technical issues as needed to appropriate teams, development, and/or management
Communicate effectively and with authority with customers and partners on inventory-related situations and solutions
De-escalate customer situations
Provide valuable insights to improve customer experiences related to Inventory and influence roadmaps as a subject matter expert

Skills

Key technologies and capabilities for this role

Platform Inventory ManagementCustomer ExperienceAutomotive RetailInventory SystemsPlatform Operations

Questions & Answers

Common questions about this position

What is the salary range for the Senior Platform Inventory Specialist role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Senior Platform Inventory Specialist position?

The role requires expert-level understanding of the end-to-end inventory lifecycle within the Cars Commerce Platform, familiarity with key systems and tools for inventory needs across product offerings, and experience with Inventory Management Systems (IMS) and related inventory tools.

What is the company culture like at Cars Commerce?

Cars Commerce emphasizes collaboration with shared values like Rise Together, Open to All, Caring to Challenge, Taking Ownership, and Doing the Right Thing, fostering a competitive yet respectful environment focused on growth, diverse thinking, and employee wellbeing.

What makes a strong candidate for this Senior Platform Inventory Specialist role?

Strong candidates are experienced inventory support professionals with proven track records as subject matter experts in inventory lifecycles, Cars Commerce Platform systems, IMS, and providing insights to improve customer experiences and influence roadmaps.

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.

Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.

Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.

The platform provides valuable insights and data to automotive businesses.

Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.

AI-driven personalization enhances user experience and engagement on Cars.com.

The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

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