Sr. Observability Engineer at Universal Music Group

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, TechnologyIndustries

Requirements

7+ years of professional experience in information technology, including 3+ years specializing in observability, monitoring, or SRE engineering
Deep knowledge of monitoring toolsets such as Prometheus, Grafana, ELK, Splunk, Dynatrace, Datadog, or equivalent
Proficiency in Python, Go, or Java for automation and tool development
Hands-on experience with Kubernetes, Docker, and cloud platforms (AWS, GCP, or Azure)
Strong understanding of networking, infrastructure, and performance optimization
Familiarity with configuration management tools (Ansible, Chef, Puppet) and CI/CD integration
Proven track record designing and delivering dashboards, alerts, and performance reports for multiple audiences
Excellent communication skills, with the ability to translate technical insights into actionable recommendations
Preferred Certifications (Highly Desirable): Prometheus Certified Admin, Kubernetes Administrator or Application Developer, Grafana Certified Observer, Dynatrace Associate, Splunk Core Certified Power User/Admin, Elastic Certified Engineer, DevOps Engineer Certification (AWS and/or Google)

Responsibilities

Design, implement, and maintain end-to-end observability solutions across infrastructure, applications, and services
Select, configure, and integrate industry-leading monitoring and telemetry tools (e.g., Prometheus, Grafana, ELK, Dynatrace, Datadog)
Develop automation and integrations to streamline metrics, logging, and tracing pipelines
Establish effective alerting frameworks and SLO/SLA-driven dashboards for real-time visibility
Partner with incident response and SRE teams to diagnose, remediate, and prevent production issues
Conduct root cause analysis and proactively identify performance bottlenecks and capacity needs
Partner with development, security, and operations teams to embed observability into system design
Lead cross-functional initiatives to standardize monitoring practices and enhance operational maturity
Mentor peers and provide training on observability tools and best practices
Evaluate emerging technologies to evolve UMG’s observability strategy
Drive automation and process improvements to improve system performance, resiliency, and insight quality
Integrate observability with security monitoring and compliance workflows
Analyze metrics, logs, and traces to surface insights into system behavior and performance trends
Deliver reports and visualizations tailored for both technical and business stakeholders

Skills

Observability

Prometheus

Grafana

ELK

Dynatrace

Datadog

SLO

SLA

Metrics

Logging

Tracing

Alerting

Root Cause Analysis

Automation

DevOps

SRE

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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