Sr. Consultant, Issues Management at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Minimum of 8-10 years in financial services and experience/expertise in a CCO or Internal Audit related role
Demonstrated willingness in driving transformation and change across a global organization
Experience in issues management and remediation within a financial services context preferred
Experience in risk and control assessments (e.g., RCSA, Compliance Risk Assessment) to support an understanding of how and when Issues are raised, mitigated and closed
Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner
Proficient in Microsoft Office Suite and other business applications
Experience using ServiceNow IRM Module is strongly desired
Ability to think strategically, execute with precision and prioritize in a fast-paced environment
Bachelor’s degree in business administration, management, or a related field. An MBA, or related advanced credentials preferred

Responsibilities

Participate in the developing, implementing and maintaining a variety of projects (e.g., job aids, procedures, training materials) across the enterprise for Issue Management, ensuring compliance with relevant policies and standards, incorporating best practices and techniques for Issue identification, analysis, remediation, validation and closure
Coordinate with a community of Issue Managers, Issue Identifiers and 2LoD partners, working closely to ensure consistency in implementation of the Policy, Standard, Procedures, Job Aids, and best practices for issue management and resolution
Identify and escalate situations that include complex challenges and articulate actionable plans to drive results, while demonstrating exceptional organizational skills and attention to detail
Demonstrate experience in reviewing and interpreting deliverables, providing recommendations, and taking initiative on projects or team tasks, while managing multiple priorities effectively and driving outcomes independently
Assist in the transformation and change across a global organization in line with a defined project timeline, particularly in enhancing processes and controls supporting issue management
Perform thematic read-across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address
Participate in the establishment and maintenance of Issues Management Procedures and Job Aids inclusive of control identification to support consistent application of the Issues Management Standard across the organization
Identify, report and manage issues and through the ServiceNow IRM Module, identify gaps and opportunities for improvement, testing of capability updates