Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), ConsultingIndustries
Requirements
Candidates must have customer-facing contact center experience, experience building integrations across WFM, CRM, and contact center solutions, and experience with communications protocols and APIs such as WebRTC and SIP. They should also have experience with hands-on scripting/coding (e.g., Python, Java, C#, .NET, Node.js), API integration experience, strong troubleshooting and debugging skills, and experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing. Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy, contact center architecture, and experience in technology/software sales, pre-sales, or consulting are required. Advanced knowledge of AWS services and cloud architecture, Salesforce knowledge and familiarity with Salesforce Service Cloud, and contact center product knowledge of other platforms (Genesys) are also necessary. Excellent communication and presentation skills with a high degree of comfort speaking with executives, IT management, and customers are essential.
Responsibilities
The Sr. AWS Consultant will support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and positive outcomes. They will conduct technology assessments and audits to identify the need to move to the CCaaS AWS Connect Platform, improving agent experience and productivity. The consultant will educate customers on the value proposition of AWS and participate in deep architectural discussions. They will facilitate business process reviews with customers to understand their requirements and challenges, and assist in documenting these needs to guide solution design. Translating high-level business goals into actionable user stories for development teams, acting as a liaison between technical teams and business stakeholders, and communicating technical concepts clearly are key responsibilities. The role involves working closely with Solution Architects to review and approve Solution Designs, collecting business requirements, and working with Solution Engineers, Solution Architects, and Practice Leads to generate estimates and timelines for Statements of Work. Delivering customer end-user training and documentation is also part of the role.
Skills
AWS
Amazon Connect
CCaaS
Salesforce
Agentforce
Generative AI
AI
Customer Experience
Architecture
NeuraFlash
AI-powered CRM solutions for businesses
About NeuraFlash
NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.
Boston, MassachusettsHeadquarters
2016Year Founded
$2.2MTotal Funding
DEBT_PPCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees