Specialist, Organic: Inbound Community Management at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, EntertainmentIndustries

Requirements

Ability to create and edit social-first content pieces for organic feeds
Participation in social content partnership initiatives (e.g., celebrity interviews, onsite event activations, offsite Xfinity social series; estimated 10% travel)
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Exercise independent judgment and discretion in matters of significance
Skills in Customer Experience (CX), Marketing, Marketing Communications (MarCom), Meeting Organization, Social Media
Understand and apply Operating Principles; own the customer experience; be enthusiastic learners and advocates of products/services; win as a team; participate in Net Promoter System; drive results and growth; support inclusion; do what's right for stakeholders

Responsibilities

Social calendar executor: action on approved social calendar in partnership with organic teammates, including scheduling, posting, and monitoring
Inbound community management: respond to DMs, monitor and reply to inbound comments (positive replies to foster community), acknowledge customer complaints/service requests and direct to Xfinity customer support flow, monitor and respond to DMs on owned channels, flag notable product/service issues to internal teams
Shared responsibility for execution of social creative plans and placements across Instagram, TikTok, YouTube, and new platforms
Participate in partner activations and talent interviews
Support entertainment pillar with self-film content
Other duties as assigned

Skills

Key technologies and capabilities for this role

Community ManagementSocial MediaInstagramTikTokYouTubeContent CreationContent EditingCustomer ServiceSocial CalendarDM ManagementComment Monitoring

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the work schedule like for this role?

The role requires regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

What are the key responsibilities that show required skills for this role?

Key skills include community management on social platforms like Instagram, TikTok, YouTube and X, responding to DMs and comments, creating and editing social-first content, participating in partner activations with 10% travel, and monitoring service issues.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, owning the customer experience, being enthusiastic learners and advocates of technology, and winning as a team to make big things happen.

What makes a strong candidate for this community management role?

Strong candidates should demonstrate experience in social media community management, content creation and editing, customer service handling, and availability for travel, nights, weekends, and variable schedules.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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