Specialist, Issues Management at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Minimum of 10 years in financial services and experience/expertise in a COO or Internal Audit related role
Demonstrated track record in driving transformation and change across a global organization
Extensive experience in issues management and remediation within a financial services context
Experience in risk assessments (e.g., RCSA, Compliance Risk Assessment) to support an understanding of how and when Issues are raised, mitigated and closed
Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner
Ability to engage a diverse community

Responsibilities

Take a self-directed leadership role developing, implementing and maintaining a variety of projects (e.g., job aids, procedures, training materials) across the enterprise for Issue Management, ensuring compliance with relevant policies and standards, incorporating best practices and techniques for Issue identification, analysis, remediation, validation and closure
Coordinate with a community of Issue Managers, Issue Identifiers and 2LoD partners, working closely to ensure consistency in implementation of the Policy, Standard, Procedures, Job Aids, and best practices for issue management and resolution
Utilize strong consultation, communication, prioritization, facilitation, and presentation skills to understand complex challenges and articulate actionable plans to drive results, while demonstrating exceptional organizational skills and attention to detail
Demonstrate experience in leading and directing deliverables, providing recommendations, and taking initiative on projects or team tasks, while managing multiple priorities effectively and driving outcomes independently
Drive transformation and change across a global organization in line with a defined project timeline, particularly in enhancing processes and controls supporting issue management
Perform thematic read-across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address
Establish and maintain Issues Management Procedures and Job Aids inclusive of control identification to support consistent application of the Issues Management Standard across the organization
Report and manage issues and reporting through the ServiceNow IRM Module, identify gaps and opportunities for improvement, testing of capability updates