Solutions Engineer - Web at Incode Technologies

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

BS degree in Computer Science or related field
Minimum 5-years’ experience in similar roles, ideally in an enterprise SaaS environment
Experience in various software designs, languages, and architecture
Familiarity with computer networks and IT security management
Experience developing web-based applications using frameworks or libraries like Angular, React, or Vue
Experience and knowledge of backend services based on Java or any other language
Experience developing scripting or batch processes with different technologies
Experience with HTTP client tools like Postman or Insomnia
Familiarity with cloud-based technology platforms like AWS, Azure, GCP
Familiarity with applications based on microservices architectures and containerization tools like Docker
Familiarity and knowledge of non-relational databases like MongoDB, Redis
Good understanding of business processes
Experience integrating third-party Web or Mobile SDKs (plus)
Excellent written and verbal communication skills, problem-solving skills, customer service, and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish (big plus)
Working knowledge of biometrics or identity software (ideal)
Proven track record of resolving issues and risks in a cross-functional and collaborative way
Confident, easily builds relationships with customers and internal partners
Naturally curious, eager to learn, and proactive in sharing knowledge
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion

Responsibilities

Design, implement, and optimize web-based applications
Integrate third-party SDKs
Ensure seamless cloud-based deployments
Collaborate with cross-functional teams to support customers and internal stakeholders
Troubleshoot, optimize, and enhance web solutions
Develop and maintain backend services in Java or other languages
Leverage cloud platforms (AWS, Azure, GCP) to build scalable, high-performance applications
Work with modern front-end frameworks like Angular, React, or Vue
Utilize microservices architectures, containerization (Docker), and non-relational databases (MongoDB, Redis)

Skills

Key technologies and capabilities for this role

AngularReactVueJavaAWSAzureGCPDockerMongoDBRedismicroservices

Questions & Answers

Common questions about this position

What experience level is required for the Solutions Engineer - Web role?

A minimum of 5 years’ experience in similar roles, ideally in an enterprise SaaS environment, is required.

What front-end frameworks should I know for this position?

Experience developing web-based applications using frameworks or libraries like Angular, React, or Vue is required.

What backend and cloud skills are needed?

Knowledge of backend services based on Java or other languages, cloud platforms like AWS, Azure, GCP, microservices architectures, Docker, and non-relational databases like MongoDB and Redis is required.

What education is required for this role?

A BS degree in Computer Science or a related field is required.

What soft skills are important for this position?

Excellent written and verbal communication skills and problem-solving abilities are essential, along with a good understanding of business processes.

Incode Technologies

Identity verification and authentication platform

About Incode Technologies

Incode provides an identity verification and authentication platform that helps businesses identify legitimate users and prevent fraud. The platform uses an AI-driven, fully automated system to offer quick and seamless verification for genuine users, while also providing tools to re-engage customers and boost conversions. Incode's technology includes advanced features like deepfake detection and deterministic identity checks, making it effective against sophisticated fraud attempts. Their Verify solution is designed for enterprises to manage customer verifications throughout the user journey, while Incode Workforce uses facial biometrics for employee authentication to safeguard critical interactions. Additionally, Incode Age Assurance assists companies in adhering to age-related regulations. The goal of Incode is to enable businesses to achieve their security and compliance objectives, allowing them to concentrate on growth.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$250.1MTotal Funding

SERIES_BCompany Stage

Government & Public Sector, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Meaningful Equity

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

401(k) Retirement Plan

Risks

Emerging startups in biometric identity verification could erode Incode's market share.

Rapid advancement of deepfake technology threatens Incode's facial recognition systems.

Privacy concerns and regulatory scrutiny could impact Incode's operations and compliance costs.

Differentiation

Incode is a leader in enterprise-grade facial recognition, recognized by the US Government.

Incode's AI-first, fully automated system offers low friction and instant verification.

Incode's Verify solution provides comprehensive customer verifications from account creation to ongoing authentications.

Upsides

Incode's acquisition of MetaMap enhances its identity verification services and market share.

Partnership with Okta positions Incode as a leader in innovative security solutions.

Recognition by NIST boosts Incode's credibility in age estimation and verification.

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