Solution Developer – Workflow Design Studio at ServiceNow

Staines-upon-Thames, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Service ManagementIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
Hands-on experience building on ServiceNow with strong scripting and debugging skills
Familiarity with low-code/no-code platforms and agile development practices
A maker mindset, loving to experiment, learn fast, and show ideas through working solutions
Comfortable working in an autonomous Squad, able to manage own priorities while staying aligned with team goals and maintaining open communication, especially under pressure
Strong problem-solving skills and ability to work in fast-paced, collaborative environments
Ability to simplify complex challenges, make sound trade-offs, and build quickly based on feedback
Passion for emerging technologies and customer-centric innovation
Collaborative spirit and excellent communication skills
Bonus Points
Experience in rapid prototyping or design-led development environments
Exposure to Gen AI, LLMs, or intelligent automation platforms
Understanding of lean innovation and human-centred design principles
A portfolio, GitHub repo, or demo that showcases creative technical work

Responsibilities

Prototype working concepts on the ServiceNow Platform to validate ideas with customers in short timeboxed engagements
Collaborate with Designers and Architects to turn human insights into functional, elegant solutions
Experiment with new capabilities, integrations, and emerging technologies (AI, LLMs, automation) to explore what’s possible with the technology
Support workshops and co-creation sessions by developing demo-ready components
Present prototypes and explain technical concepts to both technical and non-technical audiences
Continuously learn, share, and contribute to evolving Studio methods, tools, and accelerators

Skills

ServiceNow

Workflow Design

Prototyping

Automation

Integrations

Rapid Prototyping

Human-Centred Design

Lean Innovation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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