Software Engineer III – Full Stack Customer Care Technology

Software Engineer III – Full Stack Customer Care Technology

Employment Type: Full-time

Position Overview

Join Walmart as a Software Engineer III – Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Walmart is the Fortune #1 company and a world leader in diversity and belonging, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services, making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

As a Software Engineer III – Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices.

About the Team

Our customer care team is dedicated to providing exceptional, cutting-edge agent tools for customer care business. We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest.

What You'll Do

• Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.
• Participate in code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues and guide root cause analysis.

What You Will Bring

• 3+ years of experience in full stack software development.
• Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.
• Strong backend experience with Java, Spring Boot, REST API design, and microservices.
• Experience in building distributed systems with Kafka or other messaging frameworks.
• Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Solid grounding in data structures, algorithms, and software architecture.

Preferred Qualifications

• Familiarity with CRM platforms or customer support tools.
• Experience with containerization (Docker, Kubernetes) and observability tools.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO (including sick time).