[Remote] Snapshot Analyst & Engineer at Keeper Security

United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Monitor, support, and enhance the performance of Keeper’s browser extension and Snapshot feature
Identify, triage, and drive fixes for login autofill and web compatibility issues
Communicate directly with customers to confirm issue resolution and provide updates after fixes are deployed
Troubleshoot and validate browser extension fixes or other browser-related issues reported by customers
Collaborate with engineers to reproduce, document, and validate bugs related to browser compatibility and autofill behavior
Proactively identify websites with autofill issues and coordinate remediation efforts
Maintain and prioritize a backlog of known compatibility issues, ensuring continuous improvement
Propose ideas and UX enhancements to improve the Snapshot Tool’s workflow
Act as a liaison between Support, Product, and Engineering teams to ensure timely alignment and execution
Conduct competitive research, including screen recordings and documentation of findings
Generate reports summarizing insights and trends from competitive analysis
Contribute to training and data entry efforts to strengthen Keeper’s Snapshot and product analysis tools
Help scale the Snapshot program by onboarding and mentoring future team members
Support improvements to the Fixinator codebase and related automation tools
Preferred Requirements
Experience with React.js, Selenium, or Puppeteer
Familiarity with CI/CD and QA workflows
Knowledge of web authentication and form logic
Exposure to UX research and competitive analysis
Experience with reporting tools (Airtable, Notion, Excel)

Responsibilities

Identify, triage, and drive fixes for login autofill and web compatibility issues
Collaborate with engineers to reproduce, document, and validate bugs related to browser compatibility and autofill behavior
Proactively identify websites with autofill issues and coordinate remediation efforts
Maintain and prioritize a backlog of known compatibility issues, ensuring continuous improvement
Act as a liaison between Support, Product, and Engineering teams to ensure timely alignment and execution
Conduct competitive research, including screen recordings and documentation of findings
Generate reports summarizing insights and trends from competitive analysis
Contribute to training and data entry efforts to strengthen Keeper’s Snapshot and product analysis tools
Help scale the Snapshot program by onboarding and mentoring future team members
Support improvements to the Fixinator codebase and related automation tools

Skills

Key technologies and capabilities for this role

QABrowser ExtensionAutofillWeb CompatibilityJavaScriptCodebase MaintenanceIssue TriageCybersecurityZero-TrustEnd-to-End Encryption

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

What are the main responsibilities for the Snapshot Analyst & Engineer role?

Responsibilities include monitoring and enhancing the browser extension and Snapshot feature, identifying and triaging login autofill and web compatibility issues, communicating with customers, troubleshooting fixes, collaborating with teams, and proposing UX enhancements.

What skills are needed for this role?

Key skills include detail-oriented problem-solving for browser extension and autofill issues, troubleshooting and validation abilities, strong communication for customer interactions and team collaboration, and experience with web compatibility and UX enhancements.

What is the company culture like at Keeper Security?

Keeper Security fosters a collaborative environment where team members act as liaisons between Support, Product, and Engineering teams, working together to improve product quality in a fast-growing cybersecurity company.

What makes a strong candidate for this position?

A strong candidate is detail-oriented, highly motivated, skilled in analytical problem-solving, experienced with browser technologies and troubleshooting, and excels at cross-team collaboration and customer communication.

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.

AI-driven cyber threats require Keeper to continuously adapt its security protocols.

Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.

The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.

Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.

Strategic partnerships, like with Sherweb, expand Keeper's market reach.

Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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