[Remote] Site Reliability Engineer at Zapier

Plounérin, Brittany, France

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$141,000 – $211,700Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

4+ years in systems, infrastructure, or backend software roles (SaaS, cloud-native environments preferred)
Thrive writing production-grade code in Go, Python, or equivalent
Worked with infrastructure-as-code (Terraform or equivalent), cloud (AWS), and container orchestration (Kubernetes)
Hands-on experience with observability (metrics, logging, dashboards, alerts) and ability to reason about instrumentation and alert design
Enjoy solving complex systems challenges and improving performance and reliability
Comfortable jumping into incidents, diagnosing across telemetry, coordinating with teams, and contributing to postmortems
Think proactively about reducing toil and automating repetitive work
Comfortable influencing peers by suggesting better practices, reviewing designs, and driving small cross-team improvements
Communicate clearly in async docs, real-time discussions, or knowledge sharing
Align with Zapier’s values and thrive in a collaborative, remote-first environment
Approach new tools and ideas with curiosity and openness, especially around AI in reliability workflows; experimented with AI tools (or eager to learn)

Responsibilities

Build and improve platform tooling that helps Zapier engineers observe and operate their services
Partner with product teams to raise the bar on observability and incident response
Operate and evolve core observability systems, including logging, metrics, alerting, and dashboards
Participate in the team’s on-call rotation for owned services and contribute to Zapier’s broader incident response program by improving processes, tooling, and practices
Write code to automate operations, improve developer experience, and reduce manual toil
Contribute to infrastructure reliability by working with AWS, Kubernetes, Terraform, and other core technologies
Help shape observability and reliability best practices: review instrumentation designs, suggest improvements, and advocate for effective alerting
Share knowledge through documentation, pairing, and mentoring
Explore and pilot AI-augmented tools (e.g., debugging agents, alert correlation, query recommendations) to improve reliability workflows

Skills

Python

Terraform

AWS

Kubernetes

observability

incident response

Zapier

Automation platform for web application workflows

About Zapier

Zapier connects various web applications to help users automate their workflows and improve productivity. It allows users to create 'Zaps,' which are automated workflows that link different apps to carry out specific tasks without needing technical skills. This platform is particularly beneficial for small to medium-sized businesses and individual professionals who want to save time on repetitive tasks. Unlike many competitors, Zapier offers a user-friendly interface that makes it easy for anyone to set up automations. The company operates on a subscription model, providing different pricing tiers based on the number of Zaps and tasks a user requires, with the goal of making automation accessible to a wider audience.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$1.3MTotal Funding

SEEDCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Work from anywhere

Competitive salary & bonus program

PTO

Health, dental, & vision coverage

Retirement plan with company match

Stock options

2 annual company retreats

Parental leave

Home office setup stipend

Professional development allowance

Risks

Open-source AI models like MiniMax-01 could challenge Zapier's market position.

Dependency on third-party services poses risks if integration policies change.

Competition from AI-driven automation tools may affect Zapier's market share.

Differentiation

Zapier empowers non-technical users to automate workflows without coding skills.

The platform offers a wide range of app integrations for seamless automation.

Zapier's subscription model provides scalable solutions for small to medium-sized businesses.

Upsides

Increased demand for no-code platforms boosts Zapier's growth potential.

Remote work trends make Zapier essential for distributed teams.

Expansion of integration ecosystem enhances Zapier's industry-specific automation solutions.

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