Site Reliability Engineer at OpenEye

Liberty Lake, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Video Security, Cloud Services, Physical SecurityIndustries

Requirements

1-5 years related experience and/or training
Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
Experience in a scripting language and/or C# and/or Java and/or C++ development language
Solid understanding of development practices and TCP/IP network protocols
Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
Familiarity with Agile methodologies and project management tools (e.g. Jira)
Ability to quickly learn new technologies and practices
Excellent critical thinking and problem-solving skills
Strong quality ethic and test-first attitude
Great communication and teamwork skills

Responsibilities

Engineer and implement solutions that increase system integrity, scalability, security, and reliability
Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience
Implement, operate, and continuously improve monitoring, alerting, and observability systems
Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence
Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives
Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability
Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions
Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle
Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance
Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting
Participate in capacity planning and performance tuning

Skills

Key technologies and capabilities for this role

DevOpsCI/CDMonitoringAutomationIncident ResponseRoot Cause AnalysisObservabilitySLOScalabilitySecurity

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this Site Reliability Engineer role?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Site Reliability Engineer role?

Key skills include engineering solutions for system reliability, scalability, and security; implementing monitoring, alerting, and observability systems; and expertise in incident response, root cause analysis, CI/CD processes, and defining SLIs/SLOs.

What is the company culture like at OpenEye?

OpenEye offers an innovative, collaborative, and casual atmosphere.

What makes a strong candidate for this Site Reliability Engineer position?

Strong candidates thrive in innovative, collaborative environments and bring a hands-on approach blending technical execution with a customer-focused mindset.

OpenEye

Provides cloud-managed video security solutions

About OpenEye

OpenEye provides advanced video security solutions tailored for businesses, retail chains, and organizations needing effective security systems. Their offerings include both software and hardware that simplify video security management, helping clients enhance profitability through intelligent software that aids in loss prevention and business intelligence. OpenEye's cloud-managed video solutions allow clients to access and manage their security footage online, reducing the need for extensive on-site hardware and making installations more cost-effective. The company differentiates itself by forming strategic partnerships, such as with Interface Security Systems, to enhance remote video surveillance services. OpenEye aims to support its employees with growth opportunities and a structured performance review process, while focusing on delivering intelligent security solutions that improve safety and profitability for their clients.

Liberty Lake, WashingtonHeadquarters

1999Year Founded

EARLY_VCCompany Stage

Hardware, Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Increased competition from AI-driven analytics companies threatens OpenEye's market share.

Expansion into international markets exposes OpenEye to geopolitical risks.

Reliance on cloud solutions poses data privacy and security risks.

Differentiation

OpenEye offers cloud-managed video solutions, reducing on-site hardware needs.

Their AI-based operational analytics provide new insights into business operations.

OpenEye's POS Connect integrates video with point-of-sale systems for enhanced retail insights.

Upsides

OpenEye's cloud cameras offer advanced analytics and onboard recording.

The global video surveillance market is expected to reach $86 billion by 2027.

OpenEye's expansion into international markets increases their global reach.

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