Shift Leader | New York City at Blank Street

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

Born player-coach who thrives working alongside a team to deliver quality coffee
Proven people-person who takes pride in giving amazing service experiences and influencing the team to do the same
Customer-centric with a belief in quality product through flawless execution
Excels in fast-paced environments and enjoys an inclusive, collaborative workplace
Ability to spearhead individual, team, and location initiatives to drive sales and business performance
Supports General Manager in leading company initiatives and meets regularly with Senior Leadership to provide feedback and improvements
Aligns with company values: Magic is in the Details (attention to detail), Move as One (team player), “My Home is your Home” Hospitality (presentation, hospitality, fun even under stress)
Thorough understanding of Blank Street’s unique products and ability to communicate to customers and teammates
Key holder responsible for opening and closing the location safely

Responsibilities

Deeply care for and coach teammates (support GM and Training Team in coaching/mentoring new employees using LMS and progression pathways; influential team leader but does not manage employees)
Craft beautiful, well-executed coffee products according to company standards and serve customers with energy, warmth, and empathy
Maintain coffee quality standards across the store and assist coffee trainers in ensuring recipes are up to date
Ensure store maintains COVID-19 and NYC DOH standards for A Grade inspections on every shift
Maintain operational excellence in store environment, cleanliness, and brand expectations using company audit platform (100% compliance)
Open and close the location safely and responsibly, ensuring cleaning duties at beginning, during, and end of shift
Handle minor customer issues positively and solution-focused
Provide timely and consistent coaching to team for workflow improvements
Ensure back of house and all store areas are well-organized and safe
Uphold company standard NPS scores, celebrating positives

Skills

Team Leadership

Customer Service

Sales Management

Fast-Paced Operations

Attention to Detail

Collaborative Teamwork

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free