ServiceNow Technical Consultant at DXC Technology

Cairo, Cairo, Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ConsultingIndustries

Requirements

Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation
Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence
Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations
Understanding of ITIL framework and practical application in ServiceNow implementations (strong plus)
Experience with Agile methodologies and DevOps practices in ServiceNow delivery
Excellent problem-solving, communication, and stakeholder management skills
Ability to work independently and lead teams in a fast-paced, client-facing environment
Bachelor’s degree in Computer Science, Information Technology, or a related field
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation (preferred)

Responsibilities

Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules
Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions
Provide technical leadership and mentoring to junior team members and stakeholders
Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities
Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows
Ensure adherence to best practices and governance in ServiceNow development and administration
Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution
Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies
Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity

Skills

Key technologies and capabilities for this role

ServiceNowITSMHRSDITOMEvent ManagementDiscoveryService MappingOperational IntelligenceJavaScriptGlide APIWorkflowsIntegrationsITIL

Questions & Answers

Common questions about this position

What key ServiceNow modules are required for this role?

The role requires strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation, as well as proven experience with ITOM encompassing event management, discovery, service mapping, and operational intelligence.

What is the work arrangement or location policy for this position?

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What technical skills are essential for this ServiceNow Technical Consultant role?

Essential skills include hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, integrations, and understanding of ITIL framework, plus experience with Agile methodologies and DevOps practices.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, committing to foster an inclusive environment where everyone can thrive, with a work model that prioritizes in-person collaboration and flexibility.

What certifications or qualifications make a strong candidate for this role?

A Bachelor’s degree in Computer Science, Information Technology, or related field is required, with relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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