ServiceNow Team Manager at KLA

Ann Arbor, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, Information TechnologyIndustries

Requirements

Deep technical expertise in the ServiceNow platform
Proven people management capabilities
Experience leading enterprise ServiceNow development, implementation, and support teams
Ability to provide technical direction and architectural guidance for ServiceNow implementations across multiple modules
Experience leading complex ServiceNow projects including upgrades, integrations, and custom application development
Knowledge of CMDB strategy, data governance, and accuracy initiatives
Familiarity with ServiceNow best practices, coding standards, and governance frameworks
Ability to stay current with ServiceNow platform updates, new features, and emerging capabilities
Experience managing, mentoring, and developing teams of ServiceNow administrators, developers, and analysts
Skills in conducting performance reviews, setting goals, and creating individual development plans
Ability to oversee day-to-day ServiceNow platform operations, maintenance, and support
Experience ensuring SLA compliance and maintaining high service quality standards
Capability to lead incident response and problem resolution for platform issues
Experience managing vendor relationships and coordinating with ServiceNow support
Skills in leading ServiceNow roadmap planning and technology strategy
Ability to develop analytics frameworks, executive-level dashboards, and reports
Experience identifying opportunities for process improvement and automation using data-driven insights
Ability to support business stakeholders in defining requirements and solution approaches

Responsibilities

Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules
Lead complex ServiceNow projects including upgrades, integrations, and custom application development
Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility
Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks
Review and approve technical designs, workflows, and customizations
Stay current with ServiceNow platform updates, new features, and emerging capabilities
Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts
Conduct performance reviews, set goals, and create individual development plans
Foster a collaborative, innovative team culture focused on continuous learning
Provide coaching and technical guidance to team members at various skill levels
Manage resource allocation and workload distribution across the team
Oversee day-to-day ServiceNow platform operations, maintenance, and support
Ensure SLA compliance and maintain high service quality standards
Lead incident response and problem resolution for platform issues
Manage vendor relationships and coordinate with ServiceNow support when needed
Develop and maintain team documentation, procedures, and knowledge base
Lead the ServiceNow roadmap planning and technology strategy
Develop and maintain analytics frameworks to measure team performance and platform effectiveness
Create executive-level dashboards and reports to demonstrate business value and ROI
Identify opportunities for process improvement and automation using data-driven insights
Support business stakeholders in defining requirements and solution approaches

Skills

Key technologies and capabilities for this role

ServiceNowServiceNow DevelopmentServiceNow ImplementationServiceNow SupportTeam ManagementIT Service Management

Questions & Answers

Common questions about this position

What is the work arrangement for this ServiceNow Team Manager role?

This is a hybrid role based at the Midwest Corporate HQ in Ann Arbor, MI.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for the ServiceNow Team Manager?

The role requires deep technical expertise in the ServiceNow platform, proven people management capabilities, and experience leading implementations across multiple modules, CMDB strategy, upgrades, integrations, and custom development.

What is the company culture like at KLA for this IT team?

KLA offers an exciting environment where teams thrive on tackling hard problems, with a strong focus on innovation, investing 15% of sales into R&D, and fostering collaboration, creativity, and technological excellence.

What makes a strong candidate for the ServiceNow Team Manager position?

A strong candidate combines deep technical expertise in ServiceNow with proven people management skills, experience in technical leadership for implementations and CMDB, and the ability to mentor teams and drive technical excellence.

KLA

Provides process control and yield management solutions

About KLA

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to promote sustainability by committing to using 100% renewable electricity in its operations by 2030.

Milpitas, CaliforniaHeadquarters

1975Year Founded

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Student Loan Assistance

Tuition Reimbursement

Wellness Program

Mental Health Support

Paid Vacation

Paid Holidays

Parental Leave

Risks

Emerging competition in solid-state battery technology may impact market share.

Rapid innovation in semiconductor processes may outpace KLA's current technology.

Potential delays in achieving renewable electricity goals could affect brand reputation.

Differentiation

KLA specializes in advanced inspection tools and metrology systems for semiconductors.

The company integrates computational analytics to enhance defect detection and yield management.

KLA is committed to sustainability, aiming for 100% renewable electricity by 2030.

Upsides

Rising demand for advanced inspection tools due to AI and IoT growth.

AI-driven predictive maintenance reduces downtime in semiconductor manufacturing.

Collaborations with cloud providers enhance data analytics and process optimization.

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