Management Consultant for ServiceNow Finance & Supply Chain Solutions
ServiceNowSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
ServiceNow Senior Technical Consultant at DXC Technology
Dubai, Dubai, United Arab Emirates
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, ConsultingIndustries
Requirements
- Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules
- Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments
- Experience in scripting, workflow design, and platform customization
- Proven ability to manage and deliver complex ServiceNow projects in a client-facing role
- Excellent communication, stakeholder management, and problem-solving skills
- Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable
- Bachelor’s degree in Computer Science, Information Technology, or related discipline
Responsibilities
- Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules
- Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations
- Apply ITIL framework principles to optimize and align service management processes within ServiceNow
- Manage integrations between ServiceNow and external systems to support seamless operations
- Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices
- Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities
- Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What skills and experience are required for the ServiceNow Senior Technical Consultant role?
Required skills include strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules, solid understanding of ITIL processes, experience in scripting, workflow design, and platform customization, proven ability to manage complex ServiceNow projects, and excellent communication and problem-solving skills. Relevant certifications such as ServiceNow Certified System Administrator, CIS for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable, along with a Bachelor’s degree in Computer Science or related field.
What is the work arrangement or location policy at DXC Technology?
The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
What is the company culture like at DXC Technology?
DXC Technology believes strong connections and community are key to success, committing to foster an inclusive environment where everyone can thrive.
What certifications are desirable for this position?
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
What makes a strong candidate for this ServiceNow Senior Technical Consultant role?
A strong candidate has hands-on ServiceNow experience across ITSM, HRSD, and ITOM, ITIL knowledge, scripting and customization skills, proven project delivery in client-facing roles, plus desirable certifications and a relevant degree.
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
Risks
Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.
Differentiation
DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.
Upsides
DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.
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