ServiceNow Senior Technical Consultant at DXC Technology

Cairo, Cairo, Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ConsultingIndustries

Requirements

Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules
Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments
Experience in scripting, workflow design, and platform customization
Proven ability to manage and deliver complex ServiceNow projects in a client-facing role
Excellent communication, stakeholder management, and problem-solving skills
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable
Bachelor’s degree in Computer Science, Information Technology, or related discipline

Responsibilities

Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations
Apply ITIL framework principles to optimize and align service management processes within ServiceNow
Manage integrations between ServiceNow and external systems to support seamless operations
Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices
Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities
Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery

Skills

Key technologies and capabilities for this role

ServiceNowITSMHRSDITOMITILScriptingWorkflow DesignPlatform CustomizationIntegrationsServiceNow Certified System Administrator

Questions & Answers

Common questions about this position

What skills and experience are required for the ServiceNow Senior Technical Consultant role?

Candidates need strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules, solid understanding of ITIL processes, experience in scripting, workflow design, and platform customization, plus proven ability to manage complex client-facing projects. Excellent communication, stakeholder management, and problem-solving skills are also required. Relevant certifications like ServiceNow Certified System Administrator, CIS for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.

What is the work arrangement or location policy at DXC Technology?

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, committing to foster an inclusive environment where everyone can thrive.

What makes a strong candidate for this ServiceNow consultant position?

A strong candidate has proven expertise in ITSM, HRSD, and ITOM modules, strong ITIL knowledge, technical leadership in end-to-end ServiceNow solutions, client-facing project delivery experience, and relevant certifications. A Bachelor’s degree in Computer Science, IT, or related field is also required.

What is the salary or compensation for this role?

This information is not specified in the job description.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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