ServiceNow QA/Test Engineer at DXC Technology

Ho Chi Minh City, Vietnam

DXC Technology Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
IT ServicesIndustries

Requirements

  • ServiceNow Certified System Administrator (preferred)
  • Knowledge and/or micro-certification in at least one of the following: Customer Service Management (CSM), Playbooks, Flow Designer, Now Assist / AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF)
  • Strong understanding of ServiceNow platform capabilities and best practices
  • Experience with automated testing tools and frameworks
  • Excellent problem-solving and analytical skills
  • Strong communication skills in English

Responsibilities

  • Test development work completed in a ServiceNow instance
  • Contribute to and develop test cases for the ServiceNow Automated Test Framework (ATF)
  • Perform regression testing to support major upgrades and releases
  • Collaborate with developers and business analysts to ensure test coverage and quality standards
  • Document test results and provide feedback for defect resolution

Skills

Key technologies and capabilities for this role

ServiceNowAutomated Test Framework (ATF)Regression TestingCustomer Service Management (CSM)PlaybooksFlow DesignerNow AssistPlatform AnalyticsPredictive IntelligenceService PortalCatalog ItemsAgileCI/CD

Questions & Answers

Common questions about this position

What certifications are required or preferred for this ServiceNow QA/Test Engineer role?

ServiceNow Certified System Administrator is preferred. Knowledge and/or micro-certification in at least one of: Customer Service Management (CSM), Playbooks, Flow Designer, Now Assist / AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, or Automated Test Framework (ATF) is required.

What is the work location for this position?

The position is based at Etown Building, 364 Cong Hoa Street, Tan Binh Ward, Ho Chi Minh City. The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, and individual circumstances.

What key skills are needed for this role?

Candidates need a strong understanding of ServiceNow platform capabilities and best practices, experience with automated testing tools and frameworks, excellent problem-solving and analytical skills, and strong communication skills in English.

What is the company culture like at DXC Technology?

DXC believes strong connections and community are key to success, prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances, and fostering an inclusive environment where everyone can thrive.

What makes a strong candidate for this ServiceNow QA/Test Engineer position?

Strong candidates will have ServiceNow Certified System Administrator certification (preferred), knowledge or micro-certification in ServiceNow modules like ATF, experience with automated testing, and nice-to-haves like Agile methodologies, CI/CD pipelines, and strong English communication.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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