ServiceNow ITSM Principal Technical Consultant at AHEAD

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Subject matter expert on the ServiceNow platform
Expert knowledge on at least two process areas within the ServiceNow platform
Expert level development skills on the ServiceNow platform
Recognized expertise in own area within the organization
Demonstrate deep expertise across multiple technologies
Able to articulate trade-offs between architecture approaches
Strong skills integrating ServiceNow with third party tools
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Self-starter
Able to travel at least 25%
Obtain and maintain certifications with associated qualifications
Maintain expert level certifications

Responsibilities

Lead project teams to deploy solutions on the ServiceNow platform
Lead complex programs of multiple resources
Lead the architecture and design of complex solutions
Lead the creation of written deliverables
Lead client demos and working sessions
Lead integration design sessions
Lead client workshops as process and technical expert
Escalation point for project team
Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
Identify and communicate opportunities
Participate in pre-sales cycle as technical expert
Provide thought leadership to AHEAD and our customers
Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
Generate differentiated marketing thought leadership for marketing
Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
Contribute to projects/programs that may address future concepts, products, and technologies
Drive consensus with customer in solving complex solutions

Skills

ServiceNow

ITSM

Solution Architecture

Integration

Technical Consulting

Project Leadership

Client Demos

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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