Management Consultant for ServiceNow Employee Experience and Human Resources (HR) Solutions at ServiceNow

Serve as the primary executive point-of-contact for projects focused on improving client Human Resources and Workplace organizations using ServiceNow solutions. Guide clients in defining their ServiceNow strategy, ensuring alignment with digital transformation objectives. Understand customer requirements and align them with ServiceNow Expert Services, Product Success, and Client Sales Teams to drive high-value impact. Align clients to defined roadmaps, monitor progress, and manage client executives and stakeholders to mitigate blockers. Define technical and functional solutions, providing options with pros, cons, and risks. Act as a liaison between the client and ServiceNow, addressing challenges and concerns. Collaborate with the ServiceNow Expert Services Team to monitor scope creep and resolve critical path technical issues. Build and nurture trusted advisory relationships with client executives and stakeholders.