ServiceNow Developer at DXC Technology

Singapore, Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices
Experience in configuring ServiceNow workflows and forms
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc
Experience with User Management including groups, users, roles, ACLs, etc
Excellent problem-solving and communication skills
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus
Experience in Observability a plus
Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
Strong understanding of IT service management (ITSM) principles is a plus
Basic understanding of scripting languages (e.g., JavaScript) is beneficial
Excellent analytical and problem-solving skills
Strong communication, collaboration, and interpersonal skills
Ability to learn quickly and adapt to new technologies
Eagerness to learn and contribute to a fast-paced environment

Responsibilities

Design, develop, and implement solutions using ServiceNow platform capabilities
Collaborate with multi-functional teams to gather and understand business requirements
Customize and configure ServiceNow applications based on business needs
Develop and maintain ServiceNow workflows, forms, scripts, and reports
Provide technical expertise and support for ServiceNow implementations
Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes
Participate in user acceptance testing (UAT) and assist with data migration activities
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)
Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow
Establish and maintain data integrations to ensure accuracy and consistency
Generate and analyze reports related to Discovery, Service Mapping, and Event Management
Ensure the organization is prepared for audits and regulatory inspections

Skills

Key technologies and capabilities for this role

ServiceNowITOMDiscoveryService MappingEvent ManagementITSMCSMWorkflowsBusiness RulesClient ScriptsUI ActionsUI PoliciesScript IncludesACLsUser Management

Questions & Answers

Common questions about this position

What experience level is required for the ServiceNow Developer role?

The role requires 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

What key ServiceNow skills and modules are needed for this position?

Candidates need strong understanding of Discovery, Service Mapping, and Event Management, experience configuring workflows and forms, creating ServiceNow objects like tables, business rules, client scripts, and User Management including groups, users, roles, and ACLs.

What is the work arrangement or location policy at DXC Technology?

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What does the company culture emphasize at DXC Technology?

DXC Technology believes strong connections and community are key to success, with a focus on in-person collaboration and flexibility.

What makes a strong candidate for this ServiceNow Developer role?

Strong candidates have 5+ years ServiceNow experience focused on ITOM, excellent problem-solving and communication skills, relevant certifications as a plus, and eagerness to learn in a fast-paced environment.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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