ServiceNow Developer at Universal Music Group

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, TechnologyIndustries

Requirements

Ability to learn and adapt to new technologies applicable to the ServiceNow platform
Ability to understand complex business needs and adapt appropriately
Ability to collaborate with senior-level management
Ability to lead/influence others effectively
Strong & Effective communication and presentation skills
6+ years of experience working with ITSM solutions in an enterprise environment
6+ years of ServiceNow development / implementation / integration / administrative experience
6+ years of experience working in team of developer(s)
Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
Experience working with databases (MySQL, Oracle, SQL Server, etc.)
Experience integrating internal and external (SaaS based) systems / applications like Zoom, Box, OKTA, Active Directory, Workday (plus)
Experience providing training on using SNOW tool capabilities and ITIL processes
A Bachelor’s degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis
Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations (plus)

Responsibilities

Analyse business requirements to configure / develop / enable capabilities using the ServiceNow platform
Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), HRSD, ITOM Discovery & Visibility, ITAM and Reporting / Performance Analytics Design
Lead and participate in the development / configuration of workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies
Formulate functional testing approach, test cases and document them
Support User Acceptance Tests and deploy code into Production in defined releases
Participate / conduct code walkthroughs with other team members, develop coding standards
Support ServiceNow version upgrades
Offer technical solutions to address complex requirements
Evaluate alternate solutions, identify the best option, and implement the solution
Analyse, troubleshoot, and fix identified ServiceNow system issues
Provide on-call support when ServiceNow Production issues occur
Reviewing code work for accuracy and functionality

Skills

ServiceNow

Service Portal

Service Catalog

Incident Management

Problem Management

Change Management

Knowledge Management

CMDB

HRSD

ITOM Discovery

ITAM

Performance Analytics

SCRUM

Agile

JavaScript

Workflows

API Integrations

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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