ServiceNow Business Process Consultant at AHEAD

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT Consulting, TechnologyIndustries

Requirements

5+ years of experience in a business process consulting, business analyst, or related role
3+ years of experience working with the ServiceNow platform, with a deep functional understanding of core modules (e.g., ITSM, HRSD, CSM)
Demonstrable experience leading business process design workshops to elicit and document client requirements
Expertise in translating stakeholder needs into comprehensive user stories and functional specifications
Proven ability to create high-quality collateral, including process workflows, client presentations, and workshop materials
Exceptional communication, presentation, and facilitation skills, with the ability to influence and consult with senior-level stakeholders
Strong understanding of ITIL and Agile frameworks
Strong interpersonal skills, a customer-centric attitude, and the ability to work with a diverse team
Self-starter with strong project and situational awareness
Required: ServiceNow Certified System Administrator (CSA)
Highly Desired: Certified Implementation Specialist (CIS) in one or more product lines
A significant plus: ITIL Foundation or higher, Agile/Scrum certifications (e.g., CSPO)

Responsibilities

Lead functional discovery workshops, business process reviews, and working sessions with diverse client stakeholders
Serve as the primary client liaison for business process and functional requirements, building trust and confidence with senior management
Advise clients on process optimization, best practices, and how to leverage the ServiceNow platform to achieve their strategic goals
Lead client demos and "art-of-the-possible" sessions, driving consensus and managing expectations
Guide clients through organizational change, ensuring successful adoption of new processes and technologies
Translate complex business requirements into detailed solution specifications, process-flow diagrams, and comprehensive user stories
Collaborate closely with technical consultants and developers to ensure functional requirements are understood and translated accurately into technical solutions
Serve as the business process and functional SME throughout the project lifecycle
Develop and deliver client-facing collateral, including workshop materials, process guides, and training documentation
Support clients in defining and executing user acceptance testing (UAT)
Mentor junior consultants and analysts, contribute to internal best practices, and drive the adoption of new platform features
Participate in the pre-sales cycle as a subject matter expert, assisting with scoping, estimation, and solutioning for new opportunities
Generate differentiated thought leadership (e.g., whitepapers, blogs, webinars) focused on business transformation and process optimization
Identify and communicate new service and product opportunities within client accounts
Contribute to projects and programs that address future concepts, products, and technologies

Skills

Key technologies and capabilities for this role

ServiceNowBusiness Process OptimizationProcess MappingUser StoriesDiscovery WorkshopsRequirements AnalysisChange ManagementUATStakeholder ManagementProcess Flow Diagrams

Questions & Answers

Common questions about this position

What experience is required for the ServiceNow Business Process Consultant role?

Candidates need 5+ years in business process consulting, business analyst, or related roles, plus 3+ years with the ServiceNow platform and deep functional understanding of core modules like ITSM, HRSD, and CSM. Demonstrable experience leading business process design workshops and expertise in translating stakeholder needs into user stories are also required.

What is the salary for this ServiceNow Business Process Consultant position?

This information is not specified in the job description.

Is this ServiceNow Business Process Consultant role remote or office-based?

This information is not specified in the job description.

What does the team environment look like at AHEAD for this role?

The role involves collaborating closely with technical consultants and developers, mentoring junior consultants and analysts, and contributing to internal best practices.

What makes a strong candidate for the ServiceNow Business Process Consultant position?

A strong candidate has 5+ years in business process consulting or analysis, 3+ years with ServiceNow core modules, proven experience leading discovery workshops, and expertise in creating user stories and process documentation.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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