ServiceNow Business Analyst at Expedia

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

B. Tech in Computer Science or Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred
3 to 5 minimum years of ServiceNow process consultancy experience with recent focus on the ITOM module and related experience in ServiceNow Enterprise Service Management
Hands-on ServiceNow experience meeting client requirements
Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions from a people, process, and technology perspective
Excellent communication skills (both written and verbal) with strong presentation skills
Solid experience in requirements gathering, including experience in creating process documentation
Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. Proven team player and team builder
Ability to effectively communicate with all levels of the organization
Ability to demonstrate analytical and problem-solving skills
Ability to mentor novice staff and drive quality, value, and best practices

Responsibilities

Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons, and risks
Promote continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
Manage and communicate process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations
Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed
Co-ordinate and support of client UAT, verifying defects and enhancements and working with the development team to rectify
Support client process governance activities, enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate
Demonstrations of the product for customers
Drive ServiceNow (ITOM module) process definition, re-engineering, improvement, and gap analysis of current/to-be processes during client workshops with key customer sponsors and stakeholders

Skills

ServiceNow

Business Analysis

Gap Analysis

Process Flow Diagrams

Process Improvement

KPIs

Dashboards

UAT

Requirements Gathering

Stakeholder Management

Documentation

Workshop Facilitation

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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