ServiceNow Administrator at Beyond Finance

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

At least 5+ years of experience with ServiceNow
Background in IT operations or systems support
ServiceNow CSA, CIS-ITSM, CTA, CAD certifications or equivalent
ITIL v4 Foundation certification or equivalent
Proven experience leading a ServiceNow implementation or major platform migration
Strong proficiency with JavaScript, Glide scripting, APIs and SQL
Experience building custom applications and configuring integrations in ServiceNow
Demonstrated success leading cross-functional IT projects
Exceptional verbal and written communication skills
Strong organizational and problem-solving skills with the ability to manage multiple priorities with limited supervision

Responsibilities

Own and manage the full ServiceNow platform lifecycle, including upgrades and maintenance
Drive migration to ServiceNow, ensuring a smooth and structured transition with no service disruption
Champion ServiceNow across teams, deliver training and support to ensure successful adoption
Design, configure and build core modules (incident, problem, change, CMDB, service catalog etc.)
Create robust workflows, routing and business rules tailored to business needs
Assist with creation and optimization of dashboard, reporting and analytics solutions to facilitate decision making, minimize downtime and forecast support trends
Partner with stakeholders to extend and optimize use of platform across the organization
Ensure configurations follow ITIL best practices, governance and compliance standards
Manage user accounts, roles, and access controls within ServiceNow
Provide technical support and troubleshooting for ServiceNow-related issues
Create and maintain documentation for ServiceNow processes and configurations

Skills

ServiceNow

ITIL

CMDB

Service Catalog

Workflows

Business Rules

Incident Management

Problem Management

Change Management

Dashboards

Reporting

Analytics

User Access Management

Platform Upgrades

Beyond Finance

Debt relief solutions for unsecured debt

About Beyond Finance

Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.

Houston, TexasHeadquarters

2016Year Founded

$805MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

Parental Leave

401(k) Company Match

Professional Development Budget

Risks

Rising interest rates may reduce demand for debt consolidation loans.

Increased competition from fintech startups could erode Beyond Finance's market share.

Potential regulatory changes could increase operational costs for Beyond Finance.

Differentiation

Beyond Finance offers free financial therapy, enhancing holistic financial wellness solutions.

The company provides a mobile app for debt management, a first in the industry.

Beyond Finance's success fee model aligns company interests with client outcomes.

Upsides

Increased demand for digital financial tools boosts Beyond Finance's mobile app adoption.

Investor confidence is high, evidenced by a $635 million credit facility from Comvest.

Recognition for customer service and transparency enhances Beyond Finance's brand reputation.

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