Solar Performance Specialist, Residential
OmnidianSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Renewable Energy, TelecommunicationsIndustries
Requirements
- Punctuality
- Knowledge of Solar Energy
- Knowledge of Solar Power
- Knowledge of Solar Power System
- Regular, consistent, and punctual attendance
- Ability to work nights and weekends, variable schedule(s), and overtime as necessary
Responsibilities
- Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
- Replacing faulty equipment and commissioning to system
- Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
- Calling the manufacturer technical support hotline and troubleshooting on-site equipment
- Placing orders for standard parts as needed
- Initiating and referencing claim numbers to troubleshoot and push through warranty approval
- Documenting service activities and maintaining accurate records of maintenance and repairs
- Assisting in processing shipping labels for returned equipment
- Informing managers of work completion and any other necessary updates on system issues
- Stocking company work truck with necessary tools and parts that may be needed on-site
- Other duties and responsibilities as assigned
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Support a culture of inclusion in how you work and lead
- Do what's right for each other, our customers, investors and our communities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the core responsibilities of the Service Technician role?
The role involves assessing technical issues with solar systems, replacing faulty equipment, troubleshooting with manufacturers, ordering parts, documenting findings, and stocking the work truck with tools.
Is this a full-time position, and what is the work schedule like?
This is a full-time position requiring regular, consistent, and punctual attendance, with the ability to work nights, weekends, variable schedules, and overtime as necessary.
What is the salary or compensation for this Service Technician position?
This information is not specified in the job description.
What does Comcast's company culture emphasize?
Comcast emphasizes teamwork, customer experience ownership, enthusiasm for technology, winning as a team, participation in the Net Promoter System, driving results, and supporting inclusion.
What makes a strong candidate for this Service Technician role?
Strong candidates should have technical expertise in troubleshooting solar equipment, customer service skills for homeowner interactions, attention to detail in documentation, and flexibility for variable schedules including nights and weekends.
Comcast
Comcast Corporation is a global media and technology company.
About Comcast
Philadelphia, PennsylvaniaHeadquarters
1963Year Founded
$42.3MTotal Funding
IPOCompany Stage
10,001+Employees