Service Technician at Comcast

Alexandria, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, TelecommunicationsIndustries

Requirements

Residential solar installation and electrical expertise
High School Diploma / GED
Certifications (incomplete in description, but required)
Regular, consistent and punctual attendance
Ability to work nights, weekends, variable schedules, and overtime as necessary
Skills: Attendance Management, Safety Standards, Solar Energy, Solar Panels, Troubleshooting

Responsibilities

Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
Replacing faulty equipment and commissioning to system
Notifying homeowners of on-site arrival and providing information on service findings and advising of next steps to resolve
Calling the manufacturer technical support hotline and troubleshooting on-site equipment
Placing orders for standard parts as needed
Initiating and referencing claim numbers to troubleshoot and push through warranty approval
Documenting service activities and maintaining accurate records of maintenance and repairs
Assisting in processing shipping labels for returned equipment
Informing managers of work completion and any other necessary updates on system issues
Stocking company work truck with necessary tools and parts that may be needed on-site
Other duties and responsibilities as assigned
Understand Operating Principles and apply them to job
Own the customer experience
Be enthusiastic learners, users, and advocates of technology, products, and services
Win as a team by working together and being open to new ideas
Be an active part of the Net Promoter System (joining huddles, making call backs, elevating opportunities)
Drive results and growth
Support a culture of inclusion

Skills

solar installation

electrical expertise

troubleshooting

equipment replacement

warranty processing

technical documentation

manufacturer support

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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