Service Reliability Engineer, GI Application Management at AIG

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, TechnologyIndustries

Requirements

Bachelor's degree in related field
3+ years of relevant technology experience, demonstrating progressive responsibility and leadership in overseeing region

Responsibilities

Keep up continuous uptime and accessibility of critical business applications and services, including actively monitoring system performance, detecting potential issues, and implementing strategies to prevent downtime
Respond to and resolve incidents and outages promptly, including troubleshooting problems, coordinating with other teams, and restoring service quickly
Automate repetitive, manual tasks (toil) to improve efficiency and reduce human error, involving scripting, developing tools, and improving infrastructure management processes
Establish and maintain robust monitoring and alerting systems to gain real-time insights into system health and performance for proactive identification and detection of anomalies or potential issues
Analyze usage patterns and forecast resource needs to ensure systems can handle expected growth and traffic spikes without performance degradation, including designing and implementing scalable architectures
After major incidents causing outages, conduct blameless post-mortem reviews to analyze root causes of failures, document learnings, and implement corrective measures to prevent future occurrences
Act as a bridge between development and operations teams, working closely with developers to improve application architecture, incorporate reliability best practices into the development lifecycle, and ensure optimal delivery efficiency
Establish clear, measurable targets for system performance and reliability based on Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to guide development and operations priorities and maintain high levels of user satisfaction

Skills

Software Engineering

Automation

Monitoring

Incident Management

SLOs

Error Budgets

Postmortems

Infrastructure

Cybersecurity

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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