Service Reliability Engineer at Universal Music Group

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, TechnologyIndustries

Requirements

Strong background in systems administration (Linux/Windows) in a large-scale environment
Proficiency in at least one programming language (e.g., Python, Go, Java)
Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with high preference for AWS
Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible)
Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace)
Proven analytical and problem-solving abilities with experience in a high-pressure environment
Excellent communication skills and the ability to foster a collaborative team environment
Part of a Mon-Sun roster, where office work is required on weekends
Operate within a global “follow the sun” framework, coordinating workday during business hours in the Australian time zone

Responsibilities

Design, build, and maintain the availability, scalability, and performance of critical services
Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution
Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement
Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling
Create and maintain scripts and custom code to support and enhance operational toolset
Support and optimize CI/CD pipelines to improve deployment speed and reliability
Collaborate with global peers to troubleshoot and mitigate production incidents
Lead post-incident reviews and root cause analyses to implement lasting solutions
Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle

Skills

AWS

CloudWatch

Dynatrace

SRE

monitoring

alerting

observability

automation

infrastructure provisioning

deployments

scaling

system reliability

performance optimization

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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