Service Operations Business Intern at General Motors

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Currently studying, qualifications in Business, Engineering, Science or similar discipline
Experience using Microsoft Excel and PowerPoint essential, Power BI highly regarded
Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
Knowledge of and aptitude relating to data collection/statistics
Some knowledge of automotive business processes and customer expectations highly regarded
Knowledge of vehicle mechanical and electrical systems advantageous (not required)
Good computer literacy
Problem solving
Ability to plan, prioritize and manage/follow up tasks
Good negotiating skills
Capable of building rapport and relationships across multiple business functions
Drive for Results
Initiative
Enthusiastic and Positive Attitude
Organisational skills

Responsibilities

Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
Assist with the operation of Captured Test Fleet (CTF) programs
Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
Assist the TAC Team with data and reports that define top issues and general team performance vs KPIs
Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
Raise and manage the Training Academy purchase orders and invoice approvals through SAP
Support the publication of dealer facing bulletins through Global Connect
Ensure compliance with obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures
Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests
Place a temporary hold on any process that is non-conforming to normal specification/standards

Skills

Data Analysis

Warranty Analysis

TAC Cases

FPRs

QDAP

PRTS

Stakeholder Management

Fleet Management

Training Coordination

Report Generation

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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