Dispatch Operations Associate (West Coast)
VoltusSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Solar Energy, Energy StorageIndustries
Requirements
- ARTful: Accountability, Respect, Transparency
- High level of attention to detail and the ability to multitask
- Intermediate level or higher to self-manage with minimal oversight
- Seek to understand others' point of view, team player
- Clear, concise, and articulate written and verbal communication; take detailed and efficient notes
- Can adhere to a 1-business day or less response time
- 2 years of customer service experience
- Basic proficiency in Google Suite
- Ability to type 50+ WPM
Responsibilities
- 75% Dispatching Tickets to Field Service Partners through CRM platform: Triage agent requests to send Field Service Partners for troubleshooting, maintenance, or repair; create new field dispatch work orders and assign to designated field partners; obtain completed site visit reports and photos
- 15% Providing updates internally to agent tickets: Provide field service updates to Customer Service and Technical Support teams
- 10% Attending Meetings: Weekly Service Network Team Meetings, weekly cross-departmental team meetings, bi-weekly all hands meetings, other meetings as needed
Skills
CRM
Google Suite
Customer Service
Ticket Dispatching
Ticket Triage
Work Order Management
Field Service Coordination
Multitasking
Attention to Detail
Communication
Omnidian
Maintains and monitors solar energy systems
About Omnidian
Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.
Seattle, WashingtonHeadquarters
2016Year Founded
$80MTotal Funding
LATE_VCCompany Stage
Energy, Consumer GoodsIndustries
201-500Employees