Senior User Research Manager, International Expansion

About Us

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Role Overview

Location: London or UK Remote Salary: £125,000-£155,000 (dependent on experience) + Stock Options + Benefits

Our User Research Team

Our mission is to make money work for everyone. Our research team is pivotal in helping us achieve that mission. Our research team at Monzo is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, Borrowing products or Operations. We also have a small research leadership team, and a research operations lead who makes sure we're set up to do our jobs and have the space to innovate safely. The team User Research team is led by Katherine Vaughan who is Director of User Research. Our discipline lives in the Design team at Monzo, along with Product Design and Brand Design. Design is lead by our Chief Design Officer, Vuokko Aro.

What You’ll Be Working On

• Managing a team of user researchers focusing on expanding into new markets
• Driving our approach to new markets by applying first-principles thinking while making use of existing knowledge and localisation tools
• Keeping stakeholders across Monzo informed about the specific needs of consumers and businesses as we expand and making sure action is taken as a result
• Increasing visibility of key research insights
• Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible.
• Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness.
• Developing sustainable ways of nurturing all talent within the Research team.
• Leading forums that allow the whole research team to feed into decisions and shape the team.
• Working with Research Operations and the Research Director to scale team systems and processes as we grow.
• Continually raising the standard of research through timely feedback, and improved processes and rituals.
• Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them.
• Making sure the team has an active presence in the external community and is appealing to a diverse set of researchers.

Your Day-to-Day

• Work within a critical business area to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we’ll differentiate ourselves and grow.
• Providing support for direct reports, through clear development goals, timely updates and feedback, and regular 1:1s.
• Collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, marketing, compliance, legal, regulatory affairs and more to get alignment and support for the strategy.
• Work closely with design, product, marketing data and engineering leadership