Trust & Safety Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Wealth Management, Financial ServicesIndustries
Requirements
- Bachelor's degree and a minimum of 7 years of relevant experience
- Deep experience and technical understanding in trust administration and fiduciary management
- Demonstrated proficiency and sound judgment in exercising fiduciary discretion
- Comprehensive knowledge of regulatory requirements, Federal and state law concerning trusts and estates, industry standards, and practices
- Understanding of the Company’s risk and regulatory standards, policies, controls, and Risk Appetite
Responsibilities
- Administer and oversee complex trust relationships within an assigned book of client trust accounts
- Serve as the primary point of contact for clients on trust account relationships, communicate regularly, and manage overall trust administration
- Assess and manage risk, exercise fiduciary discretion and judgment, and adhere to policies and procedures for account activities
- Partner with wealth clients to develop and implement trust solutions, anticipate opportunities to create new relationships, and expand existing ones
- Provide superior client service, develop deep client relationships, generate solutions, and meet distribution needs
- Communicate regularly with client teams (e.g., Custom Credit Advisors, Investment Advisors, Commercial and Business Bankers) to keep them informed of trust matters
- Manage new account opening processes, including reviewing forms/documents, ensuring proper trust funding, correct coding, beneficiary information, and fee agreements; monitor terminations
- Cultivate strong relationships with clients and advisors to understand needs, ensure client satisfaction and retention, and communicate needs/concerns to partners
- Maintain knowledge and coordinate with Bank resources (e.g., market leadership, tax liaison team, Legal, Compliance) for timely service and relationship expansion
- Support market efforts to develop new trust business, participate in client presentations, and serve as trust administration subject matter expert
- Represent the Bank professionally with clients, advisors, and partners, in person or over the phone
- Serve as fiduciary resource to Wealth Advisors and internal partners
- Mentor and role model for less experienced staff to support wealth practice and regional leadership goals
- Identify and escalate risk-related issues to management
- Promote an environment supporting belonging and reflecting the M&T Bank brand
- Maintain internal control standards, implement audit points, and address regulator issues
- Contribute to timely completion of Divisional ad-hoc initiatives/projects
- Complete other related duties as assigned
- Communicate internally with Bank management/executives and externally with clients, representatives, accounting firms, investment managers, attorneys, CPAs, and tax accountants
Skills
Trust Administration
Fiduciary Management
Risk Assessment
Client Relationship Management
Account Opening
Trust Funding
Beneficiary Management
Fee Agreements
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees