Senior Full Stack Engineer
Alma140,000 - 180,000 USD/year
- Internship
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least 4 years of experience in technical support engineering, customer engineering, or developer support within a SaaS, API-driven, or cloud platform environment. They require advanced troubleshooting skills across frontend (React, TypeScript), backend (Node.js), APIs (REST/GraphQL), and databases (MongoDB, PostgreSQL). Furthermore, candidates must be comfortable working with AWS cloud services (EC2, S3, Lambda) and understanding CI/CD workflows, and should demonstrate the ability to write scripts, reproduce issues in code, debug logs, and analyze server-side and client-side issues.
Responsibilities
The Senior Technical Support Engineer will act as a frontline engineer diagnosing, debugging, and solving complex issues related to the Alloy platform and integrations, proactively identifying systemic issues, conducting root cause analysis, creating detailed bug reports, and collaborating with engineering teams to deliver high-quality fixes. They will also serve as the bridge between technical teams and customers, translating complex issues into simple updates, championing product feedback, developing internal and external documentation, and helping customers and training users to maximize their success with the Alloy platform.
Skills
React
TypeScript
Node.js
REST
GraphQL
MongoDB
PostgreSQL
AWS (EC2, S3, Lambda)
CI/CD
Scripting
Debugging
Customer Empathy
Communication
Alloy Automation
No-code automation tool for ecommerce businesses
About Alloy Automation
Alloy Automation provides a no-code automation tool tailored for the ecommerce industry. This platform allows businesses to automate repetitive tasks without needing to write any code, making it accessible for users without technical expertise. Alloy connects over 180 different web applications, enabling users to create automated workflows that streamline operations in areas such as fulfillments, marketing, and general business functions. Unlike many competitors, Alloy focuses specifically on the needs of ecommerce brands and agencies, offering a versatile solution that enhances efficiency. The company operates on a subscription-based model, ensuring a consistent revenue stream while delivering ongoing value through updates and new integrations. The primary goal of Alloy Automation is to help ecommerce businesses save time and concentrate on growth by simplifying their operational processes.
Key Metrics
New York City, New YorkHeadquarters
2019Year Founded
$29.2MTotal Funding
SERIES_ACompany Stage
Consumer Software, Enterprise SoftwareIndustries
11-50Employees