Senior Technical Consultant, ServiceNow at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ConsultingIndustries

Requirements

6+ years of experience in ServiceNow domain
Core-platform expertise – Integrations, IntegrationHub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades
Product depth – Proven leadership in at least one suite beyond ITSM (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
Hands-on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data-import pipelines
Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers
Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story-point estimates
Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches teammates, and eagerly explores new ServiceNow capabilities and out-of-scope challenges
ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated hands-on expertise is valued more highly than credentials
Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem
Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices

Responsibilities

Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
Conduct client and internal demos, clearly explaining technical approaches and outcomes
Actively participate in Agile ceremonies (stand-ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team
Build and extend core-platform features, integrations, and application-specific functionality while enforcing coding standards and comprehensive documentation
Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
Own defect resolution during UAT and hyper-care, driving timely root-cause analysis, remediation, and continuous improvement
Coach technical consultants and junior developers, providing actionable feedback and structured skills development
Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
Facilitate training sessions and knowledge-sharing forums to elevate overall technical capability
Lead delivery across core ITSM and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities
Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums

Skills

ServiceNow

ITSM

ITOM

ITAM

SecOps

IRM

CSM

HRSD

SPM

ESM

Agile

Unit Testing

Integrations

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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