Senior Technical Consultant

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Telecom, LogisticsIndustries

Requirements

Candidates must have at least 4 years of hands-on ServiceNow implementation experience, preferably as a lead consultant, with proven field consulting experience in ITSM, CSM, HRSD, or FSM, and strong knowledge of ITSM. A solid understanding of ITIL and service management processes, experience with authentication methods like SSO and SAML, and integration experience with third-party solutions are required. Familiarity with industry-specific workflows in retail, customer service, and field service logistics is also necessary. Minimum CSA and CAD certifications are required, with CIS certifications being ideal, along with ITIL, TOGAF, or Agile certifications being a plus.

Responsibilities

The Senior Technical Consultant will lead hands-on implementations of ServiceNow solutions, including configuration, customization, and integration of ITSM, CSM, FSM, and HRSD modules. They will conduct technical workshops and design sessions with clients, develop and implement workflows, forms, portals, and automation using Flow Designer, JavaScript, and APIs, and collaborate with stakeholders to define business requirements and translate them into technical deliverables. Responsibilities also include drafting and validating user stories, acceptance criteria, and testing strategies, providing mentorship and code reviews for junior consultants, and conducting technical training for client teams.

Skills

ServiceNow

ITSM

ITOM

CSM

HRSD

FSM

Configuration

Customization

Integration

JavaScript

REST APIs

SOAP APIs

Flow Designer

Client Management

Mentorship

Code Review

Technical Training

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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