ServiceNow

Senior Staff UX Researcher - AI Experience

Hyderabad, Telangana, India

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates must have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, and possess experience applying customer-centered research techniques to product definition and designs. A strong background in defining, planning, and executing research studies, including developing sample plans and determining data collection approaches using quantitative or qualitative methods, is essential. A portfolio showcasing research that influenced insights or experiences, including research goals, methodologies, processes, role involvement, data visualizations, and articulated insights, is required. Preferred qualifications include 14+ years of work experience in customer-centered research, in-depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design, experience with online surveys and qualitative research techniques, and expert presentation skills.

Responsibilities

This role involves representing and identifying complex customer problems across products, leading the design lifecycle from discovery through validation and adoption, and applying appropriate research techniques. Responsibilities include engaging with customers to understand their needs, defining user types and use cases, partnering with Product Managers and Designers to provide strategic recommendations, and validating feature and design direction through various testing methods. The position also requires providing direction and leadership for collaborative efforts, communicating findings through artifacts like personas and user journeys, and mentoring team members while championing the UX research discipline.

Skills

UX Research
AI
Customer Research
Usability Testing
Persona Development
Jobs to be Done
User Journeys
Task Analysis
Mentorship
Product Management
Design

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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