Senior Analyst, Analytics Operations
CalendlySalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Event Management, Customer Service, AnalyticsIndustries
Requirements
Candidates must possess a minimum of 2 years of experience with SQL, Excel, and Tableau (or equivalent software), along with 3-5 years of relevant experience in data science, analytics, or consulting. Advanced SQL skills, including experience writing and debugging queries, are required, alongside a strong understanding of statistical concepts, inference, and data visualization. Familiarity with customer success metrics, such as knowledge base/help center, support, and proactive outreach key performance indicators, is also necessary.
Responsibilities
The Senior SQL Data Analyst will translate strategic and tactical questions into analytics requirements, collect and analyze data using SQL, and organize findings into cohesive narratives to drive action. They will deliver recurring Customer Success metrics packs across reactive, proactive, and self-service offerings, develop scalable reporting and dashboards to monitor leading and lagging indicators, and identify opportunities to improve process, efficiency, profitability, and productivity. Furthermore, they will assist in setting targets for new initiatives and proactive campaigns, tracking ongoing progress, and presenting findings to business leaders and executive management.
Skills
SQL
Data Analysis
Business Analysis
Data Interpretation
Metrics Reporting
Problem-Solving
Communication
Eventbrite
Self-service ticketing platform for live events
About Eventbrite
Eventbrite is a self-service ticketing platform that allows individuals and organizations to create, share, find, and attend various live events. Users can set up events ranging from music festivals to conferences and gaming competitions. The platform works by enabling event organizers to sell tickets online, while also providing tools for payment processing and event marketing. Eventbrite stands out from competitors by offering personalized recommendations and automated notifications to enhance the ticket-buying experience. The goal of Eventbrite is to simplify the event management process for organizers and make it easier for attendees to discover and participate in live events.
Key Metrics
San Francisco, CaliforniaHeadquarters
2006Year Founded
$382.8MTotal Funding
IPOCompany Stage
Data & Analytics, Fintech, EntertainmentIndustries
1,001-5,000Employees