Senior Solutions Engineer (EMEA) at Symplicity

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Higher Education, EdTechIndustries

Requirements

Direct experience working in a higher education student services leadership role, preferably within employability, student affairs, student support, or workflow-driven student experience functions
Proven success supporting enterprise or large institutional sales cycles, ideally across multiple regions or regulatory environments
Demonstrated coaching, mentoring, or informal leadership experience
Hands-on operational experience from a university or equivalent institution (e.g., student affairs, career services, employability, student success, disability services, academic advising, case management)
Proven pre-sales expertise within SaaS
Ability to thrive in discovery conversations, executive-level presentations, and value-based workflow storytelling

Responsibilities

Serve as the dedicated Solution Engineer supporting pipeline and sales activity in the EMEA region (approx. 75% player role)
Lead detailed discovery, persona-aligned demos, value-based presentations, RFP strategy, and proof-of-concept engagements
Partner closely with Account Executives and Regional Sales Leaders to drive market growth and competitive positioning
Represent deep understanding of student services workflows, employability delivery models, and institutional priorities across the student lifecycle
Build credibility with senior stakeholders such as CIOs, VPs of Student Affairs, Deans, Directors of Employability/Careers, and Wellbeing leaders
Provide informal leadership and mentorship to functional Solution Engineers globally (approx. 25% coach role)
Lead role-based enablement sessions, demo quality reviews, and skill development aligned to core competencies
Support resource coordination across regions and field teams based on capacity, skill alignment, and deal priority
Contribute to onboarding frameworks, certification standards, competency models, and role expectations
Serve as a point of escalation on workflow expertise, messaging clarity, and use-case design
Work with Product, Product Marketing, Enablement, Professional Services, and Customer Success to ensure continuity across the client journey
Provide structured feedback to influence roadmap priorities and go-to-market messaging based on field learnings across global markets
Contribute to scalable demo assets, vertical use cases, success stories, competitive frameworks, and reusable workflows tailored to regional needs

Skills

Key technologies and capabilities for this role

Pre-SalesSaaSSolution EngineeringDiscovery ConversationsExecutive PresentationsWorkflow StorytellingTeam LeadershipCoachingStudent AffairsCareer ServicesCase Management

Questions & Answers

Common questions about this position

What is the time split between individual contributor work and team leadership in this role?

The role is a player-coach position, spending approximately 75% of time directly supporting sales cycles as the primary Solution Engineer for EMEA, and 25% leading, coaching, and elevating a team of functional Solution Engineers globally.

What location or remote work options are available for this position?

This information is not specified in the job description.

What salary or compensation is offered for this Senior Solutions Engineer role?

This information is not specified in the job description.

What experience and skills are required for this Senior Solutions Engineer position?

The ideal candidate needs hands-on operational experience from a university or equivalent institution (e.g., student affairs, career services, employability, student success), combined with proven pre-sales expertise in SaaS, skills in discovery conversations, executive-level presentations, value-based workflow storytelling, and ability to lead and coach others.

What makes a strong candidate stand out for this role?

Candidates with hands-on experience in university student services areas like career services or employability, plus SaaS pre-sales expertise, and leadership skills for coaching a global team of Solution Engineers will stand out.

Symplicity

Technology solutions for higher education institutions

About Symplicity

Symplicity offers technology solutions that enhance career readiness and improve the student experience in higher education and other sectors. Their services include managing student conduct, ensuring Title IX compliance, and facilitating behavioral interventions. A key product is their virtual career fair tool, which connects employers with millions of qualified students. Symplicity stands out by providing software that promotes collaboration across departments and offers APIs for integration with other platforms.

Arlington, VirginiaHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Enterprise Software, EducationIndustries

201-500Employees

Benefits

We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks

We offer a 401k plan with an employer contribution match and commuter benefits

Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements

We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.

Risks

Demand for pay transparency may challenge Symplicity's clients' recruitment processes.

Integration challenges from acquiring Orbis Communications could disrupt service delivery.

Expansion into new markets may stretch Symplicity's resources, impacting service quality.

Differentiation

Symplicity offers a comprehensive suite of products for higher education institutions.

The company specializes in enhancing career readiness and improving student experiences.

Symplicity provides solutions for Title IX compliance and behavioral intervention cases.

Upsides

Increased demand for virtual career fairs boosts Symplicity's virtual career fair tool.

Growing emphasis on mental health aligns with Symplicity's student success solutions.

The rise of micro-credentials may increase demand for Symplicity's diverse educational offerings.

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