Senior Solution Architect

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT Services, SaaSIndustries

Requirements

The ideal candidate has at least 8 years of consultation and configuration experience implementing complex technologies, including integrations and portals. A minimum of 5 years of advisory consultation experience with multiple ServiceNow Workflow solutions is required, along with extensive experience in leading creator, integration, and software/platform initiatives. Demonstrated ability to influence senior leaders, provide thought leadership, and maintain a customer-centric approach are essential. The candidate must interact effectively with both technical and non-technical customers, analyze information, design solutions, and develop professional design documents. Up to 50% travel is expected.

Responsibilities

This role involves acting as a functional and technical expert to consult with customers on implementing ServiceNow Workflow solutions, focusing on best practices and accelerating business outcomes. Responsibilities include supporting sales cycles, engaging directly with customers and partners, and advocating for customer needs internally. The Platform Solution Architect will provide architectural guidance, business acumen, and deep product expertise, while leading engagement project teams to deliver successful customer outcomes. This includes informing customers on governance best practices, interacting with senior leadership on implementation roadmaps and change management, supporting pre-sales activities like presentations and solutioning workshops, establishing relationships with product owners, promoting continuous improvement for delivery materials, and enabling other team members and partners.

Skills

ServiceNow

Workflow solutions

Platform architecture

Cloud-based platforms

Salesforce

Customer Service

Information Technology

Employee Experience

Change management

Governance best practices

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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