Senior Software Engineer – Operations at Eli Lilly and Company

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, TechnologyIndustries

Requirements

Strong analytical and problem-solving skills with hands-on experience in debugging web applications (frontend and backend)
Experience utilizing monitoring, logging, and alerting tools (e.g., AWS CloudWatch, Winston, Datadog, ELK)
Experience working effectively with ticketing systems (e.g., Jira, ServiceNow) and incident management workflows
Good understanding of RESTful APIs, databases (PostgreSQL, Redis), and cloud platforms (AWS, Azure, GCP)
Experience supporting CI/CD pipelines and deployment processes
Basic scripting skills (e.g., Bash, Python, JavaScript) for automation and troubleshooting
Strong communication and collaboration skills

Responsibilities

Provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries
Troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security
Collaborate with development teams (frontend, backend, full stack) to analyze root causes, reproduce issues, and deliver timely fixes or workarounds
Monitor application health, logs, and alerts using tools such as AWS CloudWatch, Winston, or similar
Maintain and update knowledge base articles, FAQs, and runbooks for recurring issues and resolutions
Support deployment activities, including post-release validation and rollback procedures
Participate in incident management, including RCA (Root Cause Analysis), documentation, and communication with stakeholders
Ensure compliance with internal standards and external regulations (e.g., GDPR, HIPAA, as relevant)
Contribute to continuous improvement of support processes
Collaborate cross-functionally with product, QA, and engineering teams to drive product quality and customer satisfaction
Author technical documents, including design documents, runbooks, troubleshooting guides, and other relevant documentation to support operations and knowledge sharing

Skills

Software Engineering

Operations

Troubleshooting

Incident Resolution

Application Support

Integrations

Performance Tuning

Security

L2 Support

Product Engineering

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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