Senior Software Engineer - Impact - Central AI at ServiceNow

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, AIIndustries

Requirements

Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights
Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued
Must have 4+ years of enterprise-level software engineering experience
Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization

Responsibilities

Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes
Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation
Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery
Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems
Build intuitive, performant JavaScript UI components to ensure flexibility for customer-specific needs
Champion our quality-first mindset by integrating automated testing frameworks (e.g., JUnit, Selenium, TestNG) into CI/CD workflows to ensure consistent, high-quality releases
Participate in design and code reviews, championing best practices in performance, maintainability, and testability
Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite
Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness
Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement

Skills

ServiceNow

Machine Learning

Automation

Analytics

Software Engineering

Cloud Platforms

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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