Staff Software Engineer, AI
Spot AISalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Conversational AIIndustries
Requirements
- 5+ years of experience as a Software Engineer
- Great team player contributing to create good team culture
- Experience with TypeScript, Node.js, Express, and other related technologies
- Strong experience with REST API design and implementation
- Results-oriented with a high attention to detail and quality
- Strong organizational and planning skills
- Self-starter with the energy, drive and determination to accomplish goals
- Proficient verbal and technical writing skills
- Ability to work with 4-hour overlap from 9 AM to 1 PM Pacific Time (PT)
Responsibilities
- Lead the design, development, and deployment of complex software solutions
- Collaborate with cross-functional teams to define, design, and ship new features
- Maintain and improve existing codebases, identifying areas for enhancements
- Mentor junior software engineers, providing guidance and support through code reviews, design discussions, and troubleshooting sessions
- Stay updated on new technologies and propose ways to incorporate them into future projects
Skills
TypeScript
Node.js
Python
Kubernetes
microservices
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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