Senior Software Engineer Backend/AI - San Francisco at Aircall

San Francisco, California, United States

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$180,000 – $220,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

Candidates must possess at least 5 years of experience in back-end development utilizing Python, Typescript/Node.js, or Java, with a focus on security, scalability, availability, and performance. Strong knowledge of Large Language Models (LLMs) such as GPT, Mistral, Llama, and Claude, including experience with prompting, usage, and AI frameworks like Langchain and LlamaIndex is required, as is familiarity with AI architectures like RAG and reranking. Experience working with AWS in a production environment is desirable.

Responsibilities

As a Senior Software & AI Engineer, you will be responsible for the design, development, deployment, and operation of business-critical AI features, including chatbots, virtual assistants, automated content generation, and other NLP-powered tools. You will participate in requirements analysis, propose innovative solutions, write clean and scalable code, test and deploy applications and systems, revise and debug code, contribute to product and platform performance optimization, and be involved in an on-call rotation to ensure system reliability. You will also mentor team members and contribute to best practices and evangelization within the engineering organization.

Skills

Python

Typescript

Node.js

Java

LLMs

GPT

Mistral

Llama

Claude

Langchain

LlamaIndex

Auto Gen

RAG

Reranking

Back-end Development

Scalability

Security

Problem-Solving

Mentoring

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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