Senior Software Engineer - Backend at Uniphore

New York, New York, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise Software, Customer Data PlatformIndustries

Requirements

5+ years of experience designing, building, and operating high-scale, mission-critical cloud-based production systems
Experience with scaling and tuning AWS services like S3, EC2/autoscaling
Proven expertise in architectural patterns for distributed and federated microservices
Mastery of at least one of these platforms: GoLang, Python, Java or Scala
Extensive experience in high-level service design with modular, composable, and extensible patterns
Demonstrated success with data models, data stores, data lake, and big data computation engines architectures (e.g., MongoDB, ClickHouse, Spark)
Track record implementing real-time and low-latency high-availability applications (using technologies like Kafka)
Bachelor's or Master's degree in Engineering, Computer Science, or equivalent experience

Responsibilities

Architect and implement scalable backend systems leveraging modern technologies and industry best practices
Continuously enhance the performance, reliability, maintainability and cost of existing services
Ensure platform stability and resilience through proactive monitoring, alerting, and participation in on-call support
Collaborate closely with cross-functional teams to deliver integrated solutions and mentor junior engineers to support team growth
Drive enhancements to the self-service platform, enabling greater user autonomy in pipeline configuration, identity resolution, access control, and data export processes
Design and develop AI-driven features, including intelligent agents and user-friendly interfaces for streamlined data analysis and campaign orchestration
Expand marketing automation capabilities through the implementation of flexible workflows and advanced orchestration controls
Continue developing deep expertise in distributed systems, frontend frameworks, and large-scale data infrastructure

Skills

Key technologies and capabilities for this role

BackendSparkKafkaAPIsData PipelinesDistributed SystemsScalable SystemsMonitoringAlerting

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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