Senior Software Engineer at Q2

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Digital BankingIndustries

Requirements

Experience with ticket-based application support
Strong communication and organization skills
Development experience with Python and SQL
Pays close attention to detail
Familiarity with full stack application troubleshooting
Advanced application troubleshooting and support skills
Strong customer focus

Responsibilities

Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment
Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform
Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customer’s problem in a production environment
Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
Contribute, as needed, to team caseload management
Build solutions to improve overall team efficiencies in the Q2 developer program, including using AI or building tools with AI to create a more efficient organization
Regularly receive escalated cases from management, and must prioritize accordingly
Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status
Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources
Proactively seek out, research, and implement improvements to better serve customers
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Cultivate cross-department communication, collaboration, and synergy
Share best practices with team members to enhance the quality and efficiency of customer support
Obtain higher-level direction when needed from Development team
Enable the advancement of others on the team by providing technical guidance and feedback
May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting

Skills

Key technologies and capabilities for this role

PythonSQLApplication TroubleshootingFull StackTicket-Based SupportDefect Remediation

Questions & Answers

Common questions about this position

What skills are required for the Senior Software Engineer role?

Qualified candidates must have experience with ticket-based application support, strong communication and organization skills, development experience with Python and SQL, and must pay close attention to detail. Familiarity with full stack application troubleshooting is also required.

What does the company culture at Q2 look like?

Q2 is passionate about its people, celebrating employees through events like the 'Circle of Awesomeness' award ceremony and an annual Dodgeball for Charity event. They invest in growth via learning opportunities, mentorship, internal mobility, and foster trust through fun and collaboration.

Is the salary specified for this position?

This information is not specified in the job description.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior Software Engineer position?

Strong candidates have advanced troubleshooting skills, a customer focus, experience with ticket-based support, Python and SQL development, full stack familiarity, and the ability to build tools for efficiency.

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters

2004Year Founded

$40.1MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.

Rapid technological changes may outpace Q2's innovation capabilities.

Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.

Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.

Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.

Integration with AI platforms like Personetics enhances personalized customer engagement.

Q2's platform helps financial institutions grow deposits without relying on interest rates.

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