Senior Software Developer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

7+ years of professional software development experience
Strong experience with Python (with object-oriented programming), C# (.NET Core/.NET 6+)
Deep knowledge of AWS cloud architecture, services, and design patterns
Experience designing scalable, distributed, and secure cloud applications
Solid understanding of object-oriented and functional programming principles
Experience with REST APIs, event-driven architectures, and microservices
Familiarity with Git, CI/CD tools (e.g., GitHub Actions, Jenkins), and containerization (Docker, ECS/EKS)
Knowledge of SQL and NoSQL databases (e.g., PostgreSQL, DynamoDB)
Nice to Have
Experience with serverless architecture (AWS Lambda, Step Functions)
Experience with front-end technologies (e.g., React, Angular)
Familiarity with Domain-Driven Design (DDD) or Clean Architecture
Exposure to API lifecycle management and documentation tools (Swagger/OpenAPI)
Background in logistics, e-commerce, or real-time processing systems

Responsibilities

Develop, maintain, and evolve Intelcom’s client-facing APIs and backend services
Design and implement event-driven microservices to support real-time logistics workflows
Write clean, modular, and testable code in Python (OOP) and C# (.NET Core/6+)
Collaborate with architecture and DevOps teams to design scalable, cloud-native solutions on AWS
Ensure API reliability, security, and performance in high-availability production environments
Participate in system architecture discussions and contribute to solution design for new and existing services
Leverage CI/CD pipelines, code reviews, and automated testing to ensure software quality
Provide mentorship and technical guidance to other developers
Contribute to documentation of APIs, systems, and internal processes
Other duties as assigned, related to system integration and software development

Skills

Python

.NET Core

AWS

Microservices

APIs

CI/CD

DevOps

Automated Testing

Event-driven Systems

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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