Senior Software Developer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience
5+ years of experience in software development and systems integration
Extensive experience in either C#, Python, Java, or other modern programming languages
Able to design scalable, maintainable, and secure systems
Thorough understanding of cloud architecture and data structures
Strong knowledge of relational (SQL Server) and NoSQL (Cosmos DB, Redis) databases
Experience with cloud services such as Azure or AWS
Familiar with tools like GitHub, Docker, Kubernetes, and Terraform
Detail-oriented and security-oriented work style
Logical, analytical, and creative approach to problem-solving
Strong communication and collaboration skills, with the ability to manage multiple projects and deadlines
Bonus: Knowledge of mobile front end technologies such as Swift, Kotlin, MAUI (.NET)
Bonus: Experience in providing support and troubleshoot issues with tools such as DataDog

Responsibilities

Lead and contribute to the development, testing, and maintenance of software solutions
Write high-quality code and resolve technical issues
Develop innovative, scalable, secure, and fault-tolerant software solutions
Create and maintain technical documentation
Collaborate with cross-functional teams to ensure system functionality and efficiency
Ensure software quality by adherence to standards and best practices
Promote best practices and mentor developers
Provide on-call support as needed to ensure system availability and performance (on-call duties are compensated separately)
Other duties as assigned, related to system integration and software development

Skills

Python

Java

SQL Server

Cosmos DB

Redis

Azure

AWS

GitHub

Docker

Kubernetes

Terraform

DataDog

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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