Senior Services Engineer at Paperless Parts

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Manufacturing, SaaS, TechnologyIndustries

Requirements

US Citizenship or Green Card Holder (due to US Export Control Laws)
Bachelor’s Degree in Computer Science or similar field
3+ years experience with one or more of Python, SQL, .NET, Linux, and using REST APIs
3+ years of experience with integrations or implementations (ERP experience a plus)
Strong customer facing experience
Understanding of Windows-based business IT environments
Excellent written and verbal communication skills
Experience with “job shop” manufacturing a plus
Ability to travel to customer facilities on occasion (vaccination and booster required)
Further the company-wide DEI & social impact initiatives

Responsibilities

Learn the Paperless Parts platform, including how our API and SDK can be used to manage data
Scope and develop custom solutions, inclusive of customer specific integrations
Participate in sales and onboarding calls as the technical expert
Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
Contribute to the design and development of our APIs and SDKs to make future projects more efficient
Create custom development best practices and documentation
Mentor more junior team members on industry best practices
Travel to one or more customer sites to better understand how manufacturing shops operate (vaccination required)

Skills

Key technologies and capabilities for this role

APISDKIntegrationsCRMERPJavaScriptPythonCustomer SuccessTechnical Communication

Questions & Answers

Common questions about this position

What skills and experience are required for the Senior Services Engineer role?

Candidates need a Bachelor’s Degree in Computer Science or similar, 3+ years experience with Python, SQL, .NET, Linux, and REST APIs, 3+ years in integrations or implementations (ERP experience a plus), strong customer-facing experience, and excellent communication skills.

Is this a remote position or does it require travel?

The role involves travel to one or more customer sites to understand manufacturing operations, with vaccination required, though daily remote work is not specified.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

This is a full-time position reporting to the Sr. Director of Implementations and Integrations, with opportunities to contribute to recruiting, leading, and mentoring the application engineering team as the company grows.

What makes a strong candidate for this Senior Services Engineer position?

Strong candidates thrive in creative problem-solving for open-ended technical issues, have direct customer interaction experience, integrations background especially in manufacturing or ERP, and can mentor juniors while contributing to APIs and best practices.

Paperless Parts

Cloud-based quoting software for manufacturers

About Paperless Parts

Paperless Parts provides quoting software designed specifically for manufacturers, catering to a wide range of clients from small job shops to large production facilities. The main product is a cloud-based platform that simplifies and speeds up the quoting process, enhancing accuracy. Key features of the platform include advanced analytics, collaboration tools, and a part viewer, which collectively help manufacturers optimize their operations and increase their success rates in winning quotes. Unlike many competitors, Paperless Parts operates on a subscription-based model, allowing clients to access the software for a recurring fee. The company's goal is to make manufacturing more efficient and accessible, ultimately aiming to transform the industry.

Boston, MassachusettsHeadquarters

2017Year Founded

$36.1MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Gym Membership

Commuter Benefits

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Employee Recognition Program

Risks

Increased competition from AI-driven platforms may erode market share.

Economic downturns could impact subscription-based revenue model.

Expansion into aerospace may face regulatory and compliance challenges.

Differentiation

Paperless Parts offers a unique AI-powered quoting tool, Wingman, enhancing efficiency.

The platform integrates seamlessly with existing ERP and accounting software for manufacturers.

Focuses on custom part manufacturing, providing tailored solutions for niche industry needs.

Upsides

Growing demand for AI in manufacturing boosts Paperless Parts' market potential.

Cloud-based solutions trend supports Paperless Parts' platform adoption and growth.

Expansion into aerospace industry offers significant market opportunities in Southern California.

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